PRIVACY STATEMENTThe following statement details how Eco Health (Chessworth Limited) processes your personal data when you interact with our website, buy products from us or engage with any of our services.
WHO ARE WE?
Throughout this privacy statement, “we”, “us”, “our” and “ours” refers to Eco Health (Chessworth Limited), trading as Eco Health® having its registered office at: 24 Holborn Viaduct, London, EC1A 2BN. Company Number: 12582656.
We are not responsible for the content or privacy practices of other websites. Any external links to other websites are clearly identifiable as such. This statement outlines how we protect and manage your personal data.
If you have any questions about how we process your information or if you wish to opt out of direct marketing or exercise any of your others rights, please contact email@example.com.
To ensure that the personal information we hold on you is accurate and up to date, please inform us of any relevant change to your contact details.
As we might amend this page from time to time, we encourage you to visit our Privacy Statement page regularly.
THE INFORMATION WE COLLECT ABOUT YOU
As defined in GDPR, personal information is “any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier”. It is information that identifies you as an individual or relates to an identifiable individual.
We may collect various personal information which you provided us with:
Contact information, including: title, name, postal and email address and phone/mobile number.
Transactional information, including payment details and billing address.
INFORMATION FROM ONLINE ACTIVITIES
With your permission, we may collect certain information, like your IP address, or browser, and information about your computer’s operating system, application version, language settings and clickstream data which shows the traffic of your visit around this website (for example, pages accessed and documents downloaded). We also collect the previous website address from which you reached us and the domain name used (for example, .ie, .com, .org, .net). If you’re using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details.
Our advertising partners include Google through the Google Display Network and in compliance with their strict advertiser policies, adverts can appear on third party sites.
PERSONAL INFORMATION FROM CHILDREN
We do not process orders from children under 18 years old and we do not knowingly collect their personal information. As a parent or legal guardian, you should not allow your children to submit their personal information without your permission.
WHEN WE COLLECT AND USE DATA ABOUT YOU
We use your personal information for various purposes:
TO PROVIDE OUR PRODUCTS TO YOU AND PERFORM OUR CONTRACT WITH YOU, WE USE YOUR INFORMATION IN CERTAIN CASES, SUCH AS:
1.1. Processing Orders
We use your personal information to administer your order. If the required personal data is not provided, we will not be able to administer your order. On occasion, we may get in touch with you by email or by phone with information related to your order or delivery of your order.
1.2. Online Services
As you make enquiries and engage with us, information is gathered about you. In order to assist you and provide you with relevant information, we may process your personal information when you communicate with us using our website, via online chat, contact us or enquiry form or externally via social media to question us or inform us of any particular matter relating to our products or services.
1.3. Direct Marketing
We also use your contact information to send marketing communication about our products and services, as permitted by law.
We send our customers regular newsletters by email. There may be other times when we get in touch by post, by phone or by texting you, depending on the contact information you share with us.
You may opt out from marketing communication at any time by clicking the relevant link in the email message or contacting the marketing department at firstname.lastname@example.org.
1.3.2. Market research
We may ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will only be used with your consent.
1.3.4. Product reviews
We may use your contact information to invite you to write a review for a product after you purchase and use it. If you don’t want your name to show with your review, you can be displayed anonymously. By completing a product review, you’re agreeing that it can be displayed on, for example, our websites, or on our social media accounts; to inform other customers and potential customers about the quality of the product.
1.3.5. Fraud detection and prevention
We may use personal information for the detection and prevention of fraud and other illegal or unwanted activities.
TO MANAGE OUR BUSINESS FOR OUR LEGITIMATE INTERESTS
“Legitimate interests” means the interests of our company in conducting and managing our business to enable us to give you the best service and products. For example, we have an interest in making sure our marketing is relevant to you, so we may process your information to send you email marketing that is tailored to your products.
Whenever we process data for these purposes, we will ensure that we always keep your personal data rights in high regard and take account of these rights. You have the right to object to this processing if you wish, and if you wish to do so please email email@example.com. Please bear in mind that if you object, this may affect our ability to carry out the below tasks for your benefit.
3.1. Conduct marketing activities
3.1.1. If you have provided us with your email address at some point over the past 12 months, we might use this email address to target you with specific offers on Facebook or other social media sites that allow re-targeting services.
3.1.2. When you participate in our promotional activities (e.g. competitions during trade shows or on our social media channels), your contact information will be collected to administer these promotions. If you agree (opt in), we will use your contact information to send you regular news and offers related to our products and services. You will only be added to our marketing database with your prior marketing opt in permission located on the form your contact details were collected from. You can unsubscribe/opt out from marketing communication at any time by clicking the relevant link in the email message or contacting the marketing department at firstname.lastname@example.org.
3.1.3. If you choose to participate in our social media activities (e.g. competitions, shared offers or other promotions), we may use the publicly available information you voluntarily share with us during the activity (e.g. your photos). This information might only be used in connection with that specific activity and we do generally try asking you if you agree for us to use it beforehand.
3.1.4. Provided that you have not objected to us using your details in this way, we may contact your business contact information to provide you with information related to our products, which we think will be of interest and value to you.
3.1.5. To offer the best service, we have the ability to retain your contact details should you input them on our website. This enables us if you do not complete your transaction by clicking submit to send you the email reminder to continue with your order. Such contact details may be used to contact you to assist with your transaction only.
The information you enter into our enquiry forms may be collected and stored briefly so that we can contact you in relation to the nature of your attempted transaction, even if you don’t confirm the transaction. This may be used to send an email and we will not use this data for any other purpose, we won’t store it for longer than necessary and we certainly won’t share it with any other company. Our aim is to provide you with the highest level of service that we can.
To better understand how you interact with our websites. Enhance the user experience and improve the functionality and quality of our services.
WHO WE SHARE YOUR INFORMATION WITH
Our commitment is to protect your privacy. We protect your information from unauthorised use or loss and will only pass your data on to our business partners, to fulfil your requirements, improve our services or where we are required to do so by law.
We use a range of third parties to provide services – either directly or indirectly. Where relevant, these companies are required to comply with our data privacy and information security standards when handling personal data and we aim that they do not compromise your personal data and information. We may share your personal data and information if we believe in good faith that such disclosure is authorised by law or is necessary to protect your personal safety. Such disclosure may include a cross-border transfer of personal data and information. If legally compelled to disclose your information to a third party, we will use commercially reasonable efforts to notify you in advance of a disclosure unless legally prohibited.
Chessworth Limited may contact you via email to invite you to review any services and/or products you received from us [in order to collect your feedback and improve our services and products.] Chessworth Limited may also use such reviews in other promotional material and media for our advertising and promotional purposes.
SECURITY AND RETENTION PROCEDURES
We will keep your personal data for as long as it is necessary to enable you to use our services, to provide our services to you, unless a longer retention period is required. This is to comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Statement. If you have a question about a specific retention period for certain types of personal data we process about you, please contact us at email@example.com.
YOUR INDIVIDUAL RIGHTS
THE RIGHT OF ACCESS TO YOUR PERSONAL DATA
If you have given your personal data and information to us, you have the right to ask us to advise you of the scope of information we process about you, the purpose and nature of the processing, and information on who we share it with.
1. You can do the above by emailing us on firstname.lastname@example.org. Please write “Request personal information” in the subject line of your email
2. THE RIGHT TO RECTIFICATION
You can also request to update or correct your personal information. We strive to retain only data that is accurate, complete and up to date.
Please contact us to ensure that the personal information we retain is up to date.
You can do that by emailing email@example.com. Please write “Request personal information update” in the subject line of your email.
3. THE RIGHT TO DELETION
You can also request to delete your personal data at any time. However, we may need to retain certain information for legal or administrative purposes, such as record keeping or to detect fraudulent activities. You can opt out of marketing contact upon request. If you are concerned about potential violation of your privacy rights, please advise us of your concerns and we will strive to resolve them as soon as practically possible. You can do the above by emailing firstname.lastname@example.org. Please write “Request personal information deletion” in the subject line of your email.
4. THE RIGHT TO OBJECT PROCESSING/WITHDRAW CONSENT
You have the right to object to processing your data under our business for our legitimate interests.
Where we are using your personal data on the basis of your consent, you can withdraw that consent at any time subject to applicable law.
You can do the above by emailing email@example.com.
5. THE RIGHT TO PORT YOUR DATA
You have the right to data portability, which allows you to obtain and reuse your personal data for your own purposes across different services. This right applies where your personal information is being processed based on consent or for a performance of a contract and the processing is carried out by automated means (excluding paper files).
The right also permits the transfer of data directly to another provider where technically feasible. Therefore, depending on the technology involved, we may not be able to receive personal data transferred to us and we will not be responsible for the accuracy of same.
You can do the above by emailing firstname.lastname@example.org.
You have the right to complain to the Data Protection Commission or the supervising authority in your jurisdiction.
If you have any questions about your personal data or if you wish to exercise any of your data rights, please contact us by email: email@example.com
All customer complaints are promptly escalated to the relevant manager. We deal with all complaints fairly and promptly and all issues are resolved as quickly as possible. Where any customer is dissatisfied with the outcome of our efforts to resolve their complaint, the matter will be raised with senior management. Where any customer remains dissatisfied, they are notified of their rights to refer their complaint to the relevant Ombudsman.